Bua Training

Terms and Conditions

We're here to help

People who complete our training courses are entitled to 12 months post-course support - if you have a question about anything covered in your training course. When availing of this support, please bear in mind the following:

  • For support, your first point of contact should be our general email address info@buatraining.com
  • Please include (i) full details of your query (ii) any files that are associated with your query (iii) your full contact details including direct phone line or extension
  • Remember your original tutor may be training a different course, so your query may be passed to another tutor to answer
  • We operate a fair-use policy on support -  we don't set a limit on the amount of support we offer, but we may advise an individual or organisation of other options if their requirements fall outside the norm for post-training support
  • We can only advise you on areas within the competence of the training course that you have completed
  • Support is not available to clients whose account is currently or persistently in arrears
  • We cannot advise you on technical problems with your computer
  • It is your responsibility to make sure that you have a backup copy of all your important files
  • No advice we give can be taken as giving you permission to violate your organisation's IT policy - in all instances you should check with your IT department if you are in any doubt
  • Bua Training may update these terms from time to time to ensure the orderly conduct of training courses and post-training support
If you would like any more information about Bua Training's terms and conditions, please contact usfor details.
© Bua Training 2019