| Examination of management theory and styles | | Self evaluation of your current skills and practices |
| How to develop your own management style | | Understanding & managing people’s needs |
| Adjusting your communication style | | How to manage and nurture performance |
| Mentoring and coaching for maximum performance | | Motivation and the different factors that motivate people |
| Delegation and how it can be used to develop a person’s skills | | How to manage and develop people of varying skills and expertise |
| How to deal with conflict | | Creative thinking and problem solving |
| Creating a development plan |