Bua Training
Suggested Uses
Training Course Outline
After the Course
  • Self evaluation on your current Customer Care
  • Action plan on how to improve your Customer Care
  • Customer Care Skills
  • How to manage a Difficult Customer
  • Conflict Resolution
  • 5 Styles of Conflict
  • Management
  • How to Develop Ten Good Customer Care Habits

    • Customer Care & Managing Conflict

    The course is designed to those who deal with Customers regularly. It will help improve delivery of Customer Care and address conflict more effectively

    Fill out Personal Development Customer Care & Managing Conflict Pre-Course Questionnaire

    If you would like to have a course customised for your organisation, please contact us.
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    Other levels in Personal Development Customer Care & Managing Conflict - or click for Full Course List
    2 Day Intensive
    Customisable
    Private Course
    Public Course
    Training Rooms
    Onsite
    Post-Course Support
    Consultancy Available
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